Robotic process automation

Field Service Management (FSM) – Sandton

What is Field Service Management (FSM)?

Can be defined as a set of applications which help the organizations of different levels, to manage work tasks of any kind that need to be completed on any location. It can also refer to software and cloud-based platforms that aid in field service management. Field Service Management (FSM) aligns tasks to agent skills, assignments based on geographic territory and inventory available in the company.

Field Service Management (FSM)  comes with different software that has significantly evolved in the past 10 years, at Amani Business because we have been in the business for too long, we understand that the market for FSM software remains fragmented.

This software can be deployed both on-premises or as a hosted or cloud-based system. In simple terms FSM software is integrated with backend systems such as service management, billing, accounting, parts inventory and other HR systems.

There are many benefits of working with Amani Business simple because we are always able to provide most, if not all, of the desirable features in field service management, another will be missing one or up to several functions. Whereas large majority of FSM companies will waste your time and money by offering differing features and functionality that vary from one company to the next. Amani Business pricing on Field Service Management (FSM) is dependent on several factors like the company’s size, business needs, number of users, carrier selection and planned data usage.

Field Service Management (FSM) by Amani Business offers a smooth and profitable service by linking connected devices to a cloud-based field service software. Only comprehensive tools supporting end-to-end field service delivery processes can reduce operating costs and improve the customer experience of successful service providers.

Field Service Management (FSM) solutions can:

  • Provide real-time analysis of mobile work status
  • Increase first time-fix rate
  • Reduce overhead or administration costs of paper-based field service management and data entry
  • Preserve e-audit trail for full regulatory compliance
  • Increase productivity
  • Shorten billing cycles

Amani Business works in analysing you’re your data to unearth business insight by integrating business process for greater and better results. Field Service Management (FSM) increases employee output this means you can better utilise your resources. Furthermore, Field Service Management (FSM) software allows you to send schedules to the mobile devices of your entire workforce all in one go, thereby eliminating time-consuming manual processes and ensuring that your workers are able to provide their maximum performance.